Xiao is the co-founder and CEO of Boundless Immigration. He built the company around making a complex customer experience easier to navigate. His operating experience spans product development, combining technology with professional support, and expanding into new customer needs.
Areas of expertise
Customer-led product strategy
Technology-enabled services
Company growth
Questions you might bring
Which part of a difficult customer journey should we simplify first?
How should we combine software with human support in our product?
What should we learn before expanding into an adjacent customer need?
