Another leadership role · For venture-backed leaders

Bring outside experience to work across teams.

Your role

What’s on your desk?

A renewal depends on custom work. Who can approve the cost and delivery date?
A customer needs an answer, but sales, product and support disagree. Who makes the call?
Your role covers several teams’ work. What can you commit to without borrowing capacity you don’t control?

For example · Another leadership role

Your situation

Say a customer will renew only if you add a custom integration. You own the account, but engineering hasn’t agreed the work or the delivery date.

How we could help

We help connect you with a customer success leader who has handled that request. Bring the renewal terms, customer deadline and engineering estimate.

What you decide

Decide what you can offer, who approves it and whether the renewal covers the delivery cost.

A situation you might face. You decide what to act on.

Part of our wider network of operational advisors

Co-founder, Zillow & Glassdoor · Founder, Expedia

Experience: coordinating company priorities and growth.

Next step

Share one challenge from your current work. No commitment. If your company qualifies, we’ll reply personally within 24 hours.

For companies that have raised at least $1M from venture firms.